How AI and reskilling are transforming the workforce

AI has the potential to disrupt some corners of the workforce, but it can also create new opportunities and augment human capabilities to enhance productivity. Therefore, employee reskilling and upskilling are crucial. The focus should be on skills that complement AI, such as data analysis and soft skills, along with cross-functional expertise and a commitment to continuous learning. Check out our curated list of articles to learn about:

• 1. Why AI can only replace roles—not people—and how its implementation reflects an organisation's philosophy. Click here to read our CEO's take on AI and its exponential growth.

• 2. Technology's contribution to the reskilling renaissance: Why upskilling employees remains the most effective and cost-efficient way to increase tenure and cut hiring costs in the mid-market.

We're seeing an increasing need for companies to create better conversations around data so that precise changes can be made to processes, resulting in better data.

Any integration between AI and analytics tools is with the aim of democratising AI and improving data accessibility using NLP (natural language processing).

In this edition, we cover:

FEATURED STORIES

100 million users: A momentous landmark!

With immense gratitude, we celebrate a remarkable milestone: 100 million users worldwide—and growing! You have trusted us and joined us on this journey, and we want to reassure you that we are committed to delivering innovative technology solutions to help your business excel. Thank you all for being an integral part of our success story.

Celebrating this special milestone alongside our users at Zoholics Singapore, September 2023

Upcoming event for users in Dhaka, Bangladesh

Our user conference, Zoholics, was a major success in Singapore, Malaysia, and the Philippines! Besides announcing our 100 million users milestone, we broke the record for Zoholics APAC attendees.

On October 5th, we will be coming to Dhaka, Bangladesh and Hong Kong. Get your seat today, as we'll be sharing everything that is new and in the works at Zoho!

Deliver memorable field service experiences with Zoho FSM

Say hello to our end-to-end field service management platform, Zoho FSM. It helps manage customer relations, work orders, and workforces, and simplifies invoicing and payments. Plus, the mobile app enables field agents to work on the go!

Zoho Workplace partners with Savex Technologies

Zoho Workplace is now partnered with Savex Technologies, one of the leading technology distributors in India. With this partnership, we aim to reach more businesses with our comprehensive suite of communication apps.

Success Story

Customer Spotlight

Ascent Solutions Pte Ltd is a Singapore-based industrial IoT solution provider that helps businesses across the world trace valuable cargoes, including assets, persons, and vehicles. The company's increasing customer count and reliance on multiple software solutions led its teams to the realisation that they needed a more automated and integrated way to work.

With Zoho CRM, the team has better pipeline visibility and improved systematisation of quotations and their discount approval process. Read the Ascent story here to learn how the company stays customer-centric, and uses integrations to derive a single source of truth and make data-driven decisions across business units.

Industry recognition

Zoho has been rated Exemplary and an Overall Leader in Customer Experience Management by Ventana Research.

Product updates

What's new

We're also thrilled to celebrate a decade of successful journeys with Zoho Connect and Zoho Survey. Remember, a happy workplace builds positive stories like these! While state-of-the-art technology can help put businesses on the fast track, employees are the backbone of any successful business.

Want to share your thoughts? Feel free to drop us a note over email.

Until next time,

Nicholas Koh at Zoho