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| The importance of a tech-driven and people-focused business | | | |
| There are several business trends that we've picked up on this year. One that stands out is how employee experience will become more intertwined with customer experience to achieve better business success. | | | What was once a fragmented process in sales and customer engagement has now evolved into a unified, AI-integrated approach, where businesses of all sizes can now tap into powerful and scalable technology to maintain visibility from the get-go. The accessibility of AI these days can help SMEs in their efforts to personalise CX with a little bit more flair. | | | |
| | In this edition, we talk about: | | | | | | | Our business directory management platform | | | | | | | | | | | Tech trends and predictions for 2024 | | | | | | | |
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| | | Our annual user conference, Zoholics, is returning to APAC! | | | | | | |
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| Join us on these dates to get first-hand updates on all that's new at Zoho. Explore new workshops and seize more opportunities than ever before to meet our technical experts, partners, and leadership. Register here | | | |
| | | Say hello to Zoho Publish—the ultimate business directory management platform | | | | | | | Boost your business's online presence by publishing your business information on third-party websites, and streamline reviews and reputation management. Zoho Publish is a purpose-built platform that offers everything you need to control your Google Business Profile and more. Sign up for a free trial of Zoho Publish beta now! | | | |
| | | Connecting with our community of users | | | | | | | The Zoho ecosystem is vast, and it's important for us to introduce key feature rollouts, integrations, and best practices for our solutions at these meetups. | | | We've recently visited users based in the Philippines, Malaysia, and Singapore, and spoke about managing important, personalised email conversations through Zoho CRM. | | | We've also shared how business offerings can be configured contextually from CRM's product module within a quote, and how to dynamically price a product or approve discounts for customers based on purchase volumes. | | | |
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 Effortlessly schedule meetings, post documents online, and create notes from within your documents! Explore custom extensions with our developer guide for more info. | | | | |
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 Spark innovation with the Catalyst Free Tier, which offers hands-on experience in setting up machine learning models, automating browser actions, and building chatbots. | | | | |
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 | | Enhance your experience with Projects 8.0! Elevate your projects with industry-specific templates, streamlined navigation, automated workflow rules, and endless customisations. | | | | |  | | Introducing WorkDrive 4.0—experience enhanced productivity and seamless collaboration with automated workflows that improve your teams' efficiency. | | | | |
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| Insights from our leaders | | | |
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| Raju Vegesna shares predictions for this year to help you navigate your business through uncertainties. | | | AI is transforming workplace collaboration platforms, optimising content flow for a seamless future. In this video, Vijay Kumar Rajendran explores the trends driving the content collaboration technology market. | | | And with that, we're wrapping up this edition! Have any questions or thoughts, or just eager to share your tech journey? Drop us a message—we're here to chat! Until our next update, stay inspired and keep pushing boundaries. | | | See you soon! | | | Nicholas Koh at Zoho | | |
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