Helping businesses maximise CX impact

Customer experience, or CX, has always been of major importance for companies. With software solutions, AI, and omnichannel optimisation, CX boils down to these critical phases: presales, sales, and post sales.

With these updates in our CRM and our ticketing tool, Zoho Desk, we want our users to be equipped with better insights for decision-making across important touchpoints, from sales to support. These updates will interface with both in-house CX teams and external stakeholders for ease of driving engagement for CX success. Speaking of productivity, we'll also discuss the future of organisation-centric workplaces and how collaboration should not only happen at the team level.

In this edition, we talk about:

Featured stories

What's new in Zoho CRM

With powerful features across email management, user experience, data administration, and developer tools, Zoho CRM's Q1 2024 update is packed with new enhancements that provide a better experience for customers and users alike!

Zoho Desk '24: For customer service that never stops

Introducing new AI and automation capabilities, improved customisations, and enhanced ticketing options to help you resolve queries faster, retain customers better, and make them happier!

Insights from leadership

In this article, Rakeeb shares his insights on human-centric work models and the importance of making employees feel more connected to the organisation, believing it can redefine your productivity in 2024.

Product updates

Zoho is a Leader for the fourth straight year in the LCAP Technology Value Matrix 2023 by Nucleus Research!

And that brings us to the end of this edition! Do you have any thoughts to share or questions to ask? Shoot us a message—we're listening! Thank you for your continued support and engagement. We'll be back with more exciting news soon.

Until next time,

Nicholas Koh at Zoho