Transforming AI so AI can appropriately transform our work

The democratisation of AI has its pros and cons. Often enough, it's easy for end users to enjoy the benefits without paying much attention to data quality and management, which are more important. Despite the two's symbiotic relationship, data doesn't require AI to be deemed valuable.

In these updates, we'll talk about better managing data usage. We believe in the power of fuelling AI with useful, business-specific data in order to get the most out of the technology. This includes our integration of SalesIQ bot with a generative assistant that works based on your business data, instructions, files, functions and more.

AI can also assist in areas such as creating plagiarism-free content that can be freely used as organic marketing material. To ensure data and content that are painstakingly created are secured, our integrations with ManageEngines's RecoveryManagerPlus help back up important files and versions to multiple storage services in the event of a data-loss incident, where even files that are unavailable in trash bins can be retrieved.

With your business data, it's best never to take the risk, so we've also included MFA options in our password manager app so important login credentials are at less of a risk to be compromised.

In this edition, we talk about:

What's making waves?

Strengthening our ties with Microsoft

We’re thrilled to become a key part of the Microsoft Copilot ecosystem! This partnership integrates Zoho Projects, ZeptoMail, and Zoho Sign into the ecosystem and brings significant workflow enhancements, elevating productivity and efficiency for our users.

Samsung users can now add Zoho products to their carts!

We’ve teamed up with Samsung to feature our products on the Samsung Business Direct page, which offers business users software solutions, volume discounts on devices, exclusive offers, and more.

Our upcoming APAC events

Zoho CX workshops, 2024

If you're looking to level up your CRM game beyond just sending customised quotes and invoices, or simply knowing SLAs, we’ll be running two-day CX workshops across the region to talk about the integration of sales, marketing, and support within Zoho’s unified CRM.

There will be hands-on sessions about customising the CRM, setting up automated processes for lead nurturing, conversions, and so much more. Register and secure your seat today!

Discover Zoho Programme, 2024

This year is fully packed! Find the lineup of events on our APAC event page. Notably, we're running a Discover Zoho programme in the Philippines, Thailand, Vietnam, Malaysia, and Indonesia to highlight the digitisation opportunities we offer businesses. If you'd like to explore other tools of ours, or have peers who would find Zoho helpful, do not let this opportunity pass. See you there!

Feature focus

A better way to organise notes (Zoho Notebook)

Zoho Notebook just got even more interesting! Now you can group multiple notes, set up a hierarchy of groups and subgroups, and make finding and sorting content a whole lot easier. Level up your organisation game with Nested Collectionsm.

Shared inboxes are now multichannel! (TeamInbox)

Did you know that you can consolidate your communication by bringing all your channels, including emails, together in one place with a unified multichannel inbox? With TeamInbox, give your team communication and processes a much-needed makeover.

Next-generation chatbots,

Zobot + ChatGPT Assistant (Zoho SalesIQ)

This one is for our AI enthusiasts and ChatGPT users! Zoho SalesIQ's chatbot platform, Zobot, can now be integrated with ChatGPT Assistant. Train your chatbot to provide tailored assistance to your audience using your business's exclusive data and watch your customer satisfaction soar.

Ensure original content with

built-in plagiarism detection (Zoho Writer)

Write plagiarism-free content and get detailed reports with Zia's help! You'll be able to see how many similar sentences there are, their sources, and more. Go ahead and check out the new plagiarism checker in Zoho Writer.

Simplify support with on-demand assistance (Zoho Assist)

With our new Webchat feature in Zoho Assist, technicians can start a chat with customers in the moment, without scheduling appointments.. This will make tech support easier and more accessible than ever.

Reduce the risk of data loss with proactive backups (Zoho WorkDrive)

You've got a new safety net for those files that might have been mistakenly deleted or corrupted but are suddenly necessary. With Zoho WorkDrive's data backup support, you can future-proof your company data and wave goodbye to worries about human error and tech hiccups.

Express yourself better (Zoho Connect)

Zia's got your team's back when it comes to posting. We'll help craft, refine, and polish your content so it's error-free. Upgrade your internal communications on Zoho Connect with the magic of AI.

Protect your webhooks using industry-grade security (Zoho Sign)

When you use HMAC-SHA 256 (hash-based message authentication codes with SHA 256), it acts like a security guard for your webhook, ensuring its authenticity and integrity are intact. Explore the advantages of securing webhooks sent from Zoho Sign.

Extra protection for online accounts

Step up your online security using our dynamic Zoho Vault and Zoho OneAuth integration. With multi-factor authentication, your accounts get an extra layer of protection. Plus, you can say goodbye to the hassle of remembering a master password—Zoho Vault unlocks your login credentials effortlessly! For added convenience, enjoy the ease of OTP autofill.

Insights from leadership

Get the inside track on customer relationship strategies from Vidya Vasudevan.

Tune in as Sridhar Vembu dives into our philosophies and long-term approach to innovation, tech, and people.

The idea of digital transformation and adopting SaaS tools may sound daunting for most small businesses in APAC, but here's how to make SaaS work for SMBs in the region from Gibu Mathew.

That's all for June! But the conversation doesn't have to end here. Send us your thoughts, questions, or suggestions—we love hearing from you. Here's to brighter days ahead!

See you soon,

Nicholas Koh at Zoho