The ethics and benefits of business monitoring

The idea of monitoring may sounds intrusive, but it comes with benefits of making better decisions that improve customer satisfaction, financial health, regulatory compliance, and more. It just has to be done with consent, fair use, transparency, and security.

Recently, we've released app analytics to help businesses monitor in-app activities for bugs and crashes. Plus, our browser Ulaa lets users analyse their screen time so they can create a more focused and intentional internet experience.

As for creating more equitable and culturally conscious workplace, AI plays a part in non-biased recruiting and sending anonymous surveys. However, training datasets and implementation process have to reflect responsible and ethical use of it.

With your business data, it's best never to take the risk, so we've also included MFA options in our password manager app so important login credentials are at less of a risk to be compromised.

This month, we talk about:

Hand-picked highlights, just for you

Wrapping up CX workshops in APAC

Our users love a good hands-on session! In our two-day CX workshop, we've explored a few setups and configurations that helped stylise the CRM for more specific use. We've experimented with layout logic and advanced pipeline management, and looked at how to enforce data validation during the process of collecting customers' first-party data. We've even covered hot topics on optimising conversion rates, chatbot integration for ticket escalation, and issue resolution. View our CX workshop photo gallery.

What is Discover Zoho APAC about?

Digital solutions should benefit every business. By not limiting it to only prominent cities, we stand by our belief in localism by working with local teams to connect with remote regions. In the spirit of advocacy, we shared how Zoho's broad portfolio can boast business productivity, reduce TCO, and render easy adoption of scalable technology. To learn more, check out our Discover Zoho photo gallery.

Zoholics Philippines and Malaysia

It's the time of the year again to get connected to all that is new at Zoho. In our upcoming user conferences, we are bringing our team of product experts to share about best practices when using our business apps, as well as the available native integrations and customisations that you can add to the vanilla versions. Sign up here to secure your spot for the Philippines and Malaysia session! Use code GOZOHO30 at checkout to get 30% off our tickets!

Unveiling our new release: Zoho Apptics

We recently released Zoho Apptics, a privacy-friendly app analytics solution for in-app usage, feedback, and performance monitoring. With Apptics, you can get comprehensive insights on your app's usage, health, performance, engagement, and growth—all on one console!

In the spotlight

We're happy to have celebrated MSME Day by honouring innovation and drawing inspiration from all micro-, small-, and medium-sized businesses' success stories. Thank you, and here's to our partnership and a bright future ahead—we're cheering you on!

Feature focus

Boost your productivity with our in-house browser

The Ulaa team has been busy adding features lately! With Screen Sense, you can now get a quick view of your daily average screen time and most-used sites. Smart Dark Mode keeps your eyes happy with its built-in dark theme. And for those deep-work times, Zen View creates a distraction-free reading zone.

Build interactive dashboards with Slicers

Exciting news from Zoho Sheet! Now, you can filter data in your pivot tables dynamically using slicers. Forget about traditional filters; slicers allow you to filter, visualise, and manage your data exactly the way you like.

Experience seamless customer support management

Streamlining your support process just got a whole lot easier with Zoho SalesIQ's integration with Zoho Desk. You can now effortlessly edit ticket information, update statuses, set due dates, and add crucial notes—all without juggling between different platforms!

Automate mission-critical workflows with Zoho Flow

Workflow automation is crucial for businesses of all sizes. Integrating your tech stack and automating workflows between them can streamline operations across teams and domains. Learn what workflow automation is, why your business needs it, and how to implement it effectively in this ebook.

Insights from the leadership

Artificial intelligence can play an essential role in identifying discrimination in employee management practices by analysing employee data. Hyther Nizam expands on this and how we can responsibly use AI by prioritising ethical considerations and bias mitigation.

That concludes our updates for the month. If you have any questions or feedback, feel free to leave a message, and we'll get back to you soon. We value staying connected, so please keep in touch!

Until next time,

Nicholas Koh at Zoho