Improving workflow automation: The roles of AI, RPA, and BPM

AI has come a long way. At Zoho, our current focus is "right-sizing" our AI models for tasks like translation, anomaly detection, contextual searching, and more.

In most cases, task and workflow automation are mentioned in the same breath as AI; however, there are also more specific technologies meant for this, such as Zoho RPA and a business process management (BPM) software like Qntrl 3.0, which operate under more structured inputs and logic. An RPA software records and automates UI-based tasks with bots that mimic human actions across legacy systems, web portals, and desktop applications—even ones without APIs!

Zoho Catalyst, our Machine Learning Operations (MLOps) solution, shortens the time spent from modelling to deployment, creating reliable and scalable machine learning workflows. Read on to find out more about our AI story and partnerships.

Building success together

We're happy to announce our collaboration with NVIDIA! This partnership strengthens our commitment to privacy-first LLMs that deliver contextual intelligence without using customer data. By leveraging NVIDIA's AI-accelerated computing platform, we're building tailored language models that enhance our SaaS applications.

Zoho SalesIQ turns 10: Transforming customer experiences since 2014

This year marks a decade since we launched Zoho SalesIQ. What began as a simple live chat tool grew into a comprehensive engagement solution, incorporating features like visitor insights, lead scoring, AI-driven assistance, and omni-channel communication. Read more about our journey here.

Enhance your emailing experience

We’ve taken Zoho Mail up a notch with a blend of built-in and OpenAI features that aim to improve your everyday emailing experience with smart suggestions, reminders, assistance, translations, generative capabilities, and more!

Also, keep an eye on your email delivery rates with our email audit feature in Zoho Forms—it's a simple way to get insights into what's working and spot ways to boost your email performance.

What else is new with our applications?

The Bigin experience has been upgraded! With seamless integration into Zoho Projects for client and project management, you can link to popular payment gateways for easy payment tracking.

For those in the service business, the new Equipment module in Zoho FSMhelps you manage and monitor the use of essential vehicles and tools for customer visits. You can also create custom reports to track key metrics, boosting service efficiency.

As we close out this month’s updates, let us know what stood out to you. If you have any suggestions or thoughts to share, we’d love to hear from you!

Until next time,

Nicholas Koh at Zoho