 | Q1 2026 What shipped. Fewer steps between you and the fix. Whether you're jumping into a browser tab with no setup, pulling files from a remote device, or starting a mobile session in seconds, this quarter was about cutting the distance to resolution. Here's everything that shipped across Assist in Q1. |  | | | 6 Features shipped | 12 Languages | 5 Platforms updated | | | Cobrowse browser extension Your customer is three steps into a form they've been stuck on for days. It's not your page. There's no script, no embed, no setup. Just a tab they need help with, right now. You can now share any browser tab instantly using the Cobrowse browser extension with no script embedding required on the page. The extension is currently supported on Chrome and Firefox, with additional browser support in progress. | | | | | | Remote file access and transfer The new File Manager gives technicians direct access to files on a remote Windows, Mac or Linux device, during an active session or even without connecting to an unattended device. You can browse, organize, and transfer files between your machine and the customer's device, all without interrupting the workflow. | | | | | | Diagnostic tools in the Mac agent The Mac agent now includes built-in diagnostic features accessible directly from the in-session viewer console: Command Prompt and Task Manager. Technicians working on Mac devices now have the same in-session system access that was previously available only on Windows—making cross-platform support more consistent. | | | | | | HEVC (H.265) video encoding Mac sessions now use High Efficiency Video Coding (H.265) for video streaming, delivering higher image quality, better compression efficiency, and reduced bandwidth consumption. HEVC is particularly useful for technicians on constrained networks or supporting high-resolution displays. | | | | | | Native Viewer — Mobile session support Technicians can now initiate remote support sessions from the Native Viewer to assist mobile users, enabling faster session starts and a smoother support experience. Virtual monitor support is also now available in the Native Viewer, enabling 2K virtual displays for headless and single-monitor devices. | | | | | | Right-to-left language support The Customer App now supports Arabic, Hebrew, Persian, Kashmiri, and Urdu. The app is available in 21 languages on iOS and 20 languages on Android. | | | | | Customer Spotlight |  | | "We receive hundreds to thousands of support tickets, and in about 25–50% of those cases we rely on remote sessions. Instead of going back and forth with messages, we can simply see the issue and resolve it. We use Zoho Assist all day, every day." Harrison Turley, Chief of Staff & Technical Director, ProctorFree | | READ MORE | | | | | Free Assist training Get tips, tricks, and a deeper look into features with our free training session. Try Now |  | | |
